Shipping & Delivery

The journey: from shopping cart to doorstep

Where can I receive my order?

We deliver to most physical addresses in New Zealand, excluding PO Boxes and Parcel Lockers. You can ship to your home or business address.

How long will my order take to arrive?

We aim to dispatch all in-stock orders from our Christchurch Warehouse within 3 business days. Delivery is within 2-4 business days from dispatch at our warehouse to your door.  Our rural customers will need to add an extra 1-2 business days.

I live rurally – can you deliver to me?

Yes, we deliver to most rural NZ addresses. In some cases, your order may be redirected to the nearest town or courier depot for collection.

Chatham Islands and Great Barrier Island

We're delighted to announce for our valued customers residing on the Chatham Islands and Great Barrier Island, that we now offer a flat-rate shipping fee of $150.00 to most postcodes in these unique locations. If you encounter any difficulties while

Can I schedule a delivery date and time?

Unfortunately, we can't schedule delivery times. Deliveries occur Monday to Friday, based on the courier's route and availability.

Do you ship outside of New Zealand?

We only ship within New Zealand. For Australian orders, please visit our dedicated AU website at www.mocka.com.au

Can I add delivery instructions to my order?

You have the option of selecting "Authority to Leave" or ''Signature Preferred" at checkout.

Can the courier call me on the day of delivery?

Couriers are not always provided with work phones, so they are unable to call before or during the delivery to advise of a specific time.

I’ve got stairs, where will my delivery be completed?

All deliveries are completed at ground level only. Couriers don’t carry items upstairs or via lifts.

I'm not ready to accept delivery yet, can you hold the order?

We cannot hold orders in our warehouse to dispatch later. Once an order is placed, we aim to have in-stock items dispatched within 3 business days.

Can I request delivery to a specific room or floor?

Couriers deliver to ground floor only and cannot carry items to specific rooms or upper levels.

I live in an apartment, what are my delivery options?

Couriers deliver to the ground floor or entrance lobby only.

How much do I pay for shipping & delivery?

Shipping costs vary based on your item and location. Simply add your address at checkout to view the delivery charge for your order.

When will my order be shipped?

In stock orders are dispatched Monday to Friday, typically within 3 business days. Delays may occur during peak times or due to weather events.

Do you offer an express delivery service?

We currently offer standard delivery only. Express shipping isn’t available at this time.

I need to change my delivery address!

Let us know ASAP if you need to update your address. If your order hasn’t shipped, we’ll do our best to make the change in time.

Do you have a showroom or store where I can view products?

We’ve partnered with Adairs at select locations around the country to give you a sneak peek at a curated selection of Mocka favorites!

My order says “delivered” but I haven’t received it - what should I do?

If your tracking information is showing that your order has been delivered but you haven’t received anything yet – try not to worry!. Sometimes, a small technical glitch in the system may incorrectly mark a parcel as delivered, even though it’s only

I can't find my order confirmation

Check your Spam or Promotions folders if you haven’t received your confirmation email. Still no luck? Reach out to our team for help.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. This will show you the latest updates on your delivery.

My tracking link has an error

If your tracking link isn’t working or looks incorrect, contact our team and we’ll help you sort it out as quickly as possible.

I've only received part of my delivery - where's the rest?

Your items may arrive in separate deliveries. Check your tracking link, most split shipments are completed within a few business days.