My order says “delivered” but I haven’t received it - what should I do?Updated a month ago

If your tracking information is showing that your order has been delivered but you haven’t received anything yet – try not to worry!  

Sometimes, a small technical glitch in the system may incorrectly mark a parcel as delivered, even though it’s only just been dispatched or is still in transit. 

Here's what you can do: 

Check your orders progress via the link provided in your shipping confirmation email. This will include the most up to date shipping information available.

If you're still unsure or have any concerns, feel free to reach out to our team through our Mocka NZ Help Center using our live chat, phone or contact us form.