Returns & Warranty

Support when you need it

Can I exchange or return my product for change of mind?

You can return most unused, unopened items within 30 days for a refund or exchange. Conditions apply.

How long do I have to return a product?

For Change of Mind returns, you have 30 days from receiving your order.

How can I return my change of mind product?

Contact our team via the Mocka NZ Help Center to arrange a return. Conditions and return costs apply.

How much does it cost to return an item?

For Change of Mind returns, you are responsible for arranging the return of the product to us (including all postal or courier charges). We recommend contacting your local couriers to get a quote.

I purchased a package, can I return part or all of it?

Yes, you can return all or part of a package, but conditions do apply. All items must be unused, in original condition and in their original packaging to be eligible for a return.

Can I return seconds or clearance products?

Products marked 'Clearance' or 'Seconds' cannot be returned due to change of mind, as per our Returns policy.

My product has arrived faulty / damaged

We’re so sorry to hear that! All Mocka products are covered by our 365-day warranty, so we’re here to help. To make a claim, reach out to our team through our Mocka NZ Help Center.

Help! I've received the wrong product

We're sorry about the mix-up with your order! Contact our team with your order details and photos of the product and packaging to resolve the mix-up.

Mocka Warranty

Mocka offers a 365 day warranty on all of our products. Mocka will, at its discretion, repair, replace, credit or refund the original purchaser in satisfaction of this warranty. This warranty covers all manufacturing faults and defects.

Your Consumer guarantee rights

Mocka’s returns and warranty policies operate alongside your rights under the Consumer Guarantees Act.