If an item is out of stock, you can enter your email address in the notification box on the product page. We'll notify you via email as soon as the item is back in stock and ready for purchase.

<p id="isPasted"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">If an item is out of stock, you can enter your email address in the notification box on the product page. We&apos;ll&#xA0;</span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">notify you via email as soon as the item is back in stock and ready for purchase. &#xA0;</span></p><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><img src="https://attachments.gorgias.help/r1WE86rbb9V6J4Mv/hc/Aa90l7EEep7JWorj/2025040603-e6a1719f-aea3-41e7-9660-205e1f174743-b7a7667a-5389-4710-8d3b-a9641688d0e2.png" style="width: 300px;" class="fr-fic fr-dii"></span></p><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><span style="color: rgb(0, 0, 0);">If an item is on pre-order, you can place an order now to secure your stock. The estimated arrival date will be displayed on the product page, but just keep in mind that this is an estimate only and subject to change. </span><span data-teams="true" style="color: rgb(0, 0, 0);">Sometimes products arrive earlier, and occasionally they arrive later than the original estimated date.</span></span></p>

What can I do if an item I want is out of stock?

When you see Pre-Order, it means the product isn’t quite here yet - but you can secure yours in advance, so it ships as soon as it lands!

<p style="text-align: justify;" id="isPasted"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">When you see Pre-Order, it means the product isn&#x2019;t quite here yet - but you can secure yours in advance, so it ships as soon as it lands!</span></p><p style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Here&apos;s how it works:</span></p><ul><li style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">You can buy in-stock and pre-order items together.</span></li><li style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">In-stock items ship within 3 business days.</span></li><li style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Pre-order items ship later, once they&#x2019;ve arrived &#x2013; the estimated dispatch date is listed on the product page.&#xA0;</span></li><li style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">If you&#x2019;ve ordered a bundle, package or set, items might ship separately depending on availability.</span></li></ul><p style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Just keep in mind: Pre-order dates are estimates and may shift slightly due to unforeseen delays or early stock arrivals, sometimes earlier, sometimes later.</span></p><p style="text-align: justify;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">For any further questions,&#xA0;you can reach out to our team through our </span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.mocka.co.nz/pages/helpdesk?hcUrl=%252Fen-US"><u id="isPasted">Mocka NZ Help Center</u></a></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"> using our live chat, phone or contact us form. &#xA0;&#xA0;</span></p>

What does 'pre order' mean?

While our Wigram warehouse isn’t open to the public, you can explore a curated range of Mocka products at select Adairs stores - and visit our first branded Mocka store now open at Tower Junction, Christchurch!

<div data-block="true" data-editor="4jcnc" data-offset-key="8te4p-0-0" id="isPasted"><div data-offset-key="8te4p-0-0"><span data-offset-key="8te4p-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Our warehouse in Wigram, Christchurch doesn&apos;t contain a showroom, and all our amazing products are available online with in-stock items dispatched within 3 business days.&#xA0;</span></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="bdgdr-0-0"><div data-offset-key="bdgdr-0-0"><span data-offset-key="bdgdr-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="ae8nj-0-0"><div data-offset-key="ae8nj-0-0"><span data-offset-key="ae8nj-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">We&#x2019;ve partnered with Adairs at select locations around the country to give you a sneak peek at a curated selection of Mocka favorites:</span></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="4ejpe-0-0"><div data-offset-key="4ejpe-0-0"><span data-offset-key="4ejpe-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="flna6-0-0"><div data-offset-key="flna6-0-0"><span data-offset-key="flna6-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">&#x2728;</span></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.adairs.co.nz/store-finder/sylvia-park/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="flna6-1-0"><span data-text="true">Sylvia Park&#xA0;</span></span></a></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="aubs0-0-0"><div data-offset-key="aubs0-0-0"><span data-offset-key="aubs0-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">&#x2728;</span></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.adairs.co.nz/store-finder/hamilton-homemaker/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="aubs0-1-0"><span data-text="true">The Base, Hamilton&#xA0;</span></span></a></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="8f8rh-0-0"><div data-offset-key="8f8rh-0-0"><span data-offset-key="8f8rh-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">&#x2728;</span></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.adairs.co.nz/store-finder/botany-homemaker/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="8f8rh-1-0"><span data-text="true">Botany</span></span></a></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="9vnep-0-0"><div data-offset-key="9vnep-0-0"><span data-offset-key="9vnep-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">&#x2728;</span></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.adairs.co.nz/store-finder/albany/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9vnep-1-0"><span data-text="true">Adairs Albany&#xA0;</span></span></a></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="48foa-0-0"><div data-offset-key="48foa-0-0"><span data-offset-key="48foa-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="4jcnc" data-offset-key="d83i0-0-0"><div data-offset-key="d83i0-0-0"><span data-offset-key="d83i0-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Our first ever Mocka Branded Store in Christchurch, </span></span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://www.adairs.co.nz/store-finder/tower-junction-homemaker/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="d83i0-1-0"><span data-text="true">Tower Junction</span></span></a></span><span data-offset-key="d83i0-2-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"> is now open! You&#x2019;ll be able to experience many of our most-loved designs in person, get inspired, and find the perfect piece to complete your space. We can&#x2019;t wait to welcome you in-store and help bring your dream home to life. </span></span></div></div>

Do you have a showroom or store where I can view products?

Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm NZT

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