Why create an account with us?
Not only is creating an account with us easy, but it’s also a fantastic idea. Here’s why:
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Account Information, Privacy & Security
Safeguarding your account and personal information
How can I check if I have an account?
If you have set up a Mocka account, then you would have selected a password at the time of signup. If you have only signed up for our email newsletter, then this does not automatically create a Mocka website account for you. To check if you have an e
How can I get a tax invoice?
If you need a tax invoice, we'd be happy to provide one! You can reach out to our team through our Mocka NZ Help Center using our live chat, phone or contact us form.
Can I update my personal information?
You can update your personal information at any time. Whether it’s changing your email address, password, phone number or delivery address - it can all be done when logging in to our website using your email address. Keep in mind that these changes w
How can I stay up to date with the latest offers and new releases?
To be kept in the loop with the latest from Mocka, sign up to our mailing list! You’ll be the first to hear about our latest products, offers and promotions. Join the Mocka Family by entering your email in the footer section of our website. And don’t
Can I cancel my Mocka email newsletter subscription?
Of course, you can cancel your subscription anytime. There’s an option at the bottom of each newsletter or email to unsubscribe from our mailing list. If you have any concerns, you can reach out to our team through our Mocka NZ Help Center using our
Privacy Act
We actively seek to comply with New Zealand’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.
What we collect
We may collect the following information:
How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal informati
Why we collect your personal information
We may collect your personal information when required by law, but generally we collect your personal information so that we can carry out the following actions:. We may disclose additional purposes for collection of your personal information in coll
How we use your personal information
Your personal information will only be used for the purpose for which it was provided (unless you have consented to the information being used for a secondary purpose) or as part of our normal operations including product supply/delivery, billing/adm
How we disclose your personal information
The information you provide may be disclosed within Mocka and to persons who have a contractual arrangement with Mocka, including employees, agents, suppliers, contractors, lenders, solicitors, accountants, insurers, warranty providers, credit provid
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection an